Audiotex or Interactive Voice Response (IVR) systems allow for automated call processing, where the caller is guided towards the desired information or service via voice menus. The caller navigates the menu via their telephone keypad.
A voice controlled menu is another option for providing information to callers. Here the caller navigates the menu via voice and word recognition systems. Audiotex services are especially effective in combination with classic advertising media.
Significant advantages of Audiotex solutions are its fully automated process, round-the-clock availability of offered services and fast access to desired information.
Advantages: